Hospitality Industry Glossary

Key metric measuring average rental income earned per paid occupied room over a specific period.

A contract term capping a group’s financial liability when a room block underperforms.

The operational document capturing every detail of a confirmed event for all delivering departments.

CRM for exhibition and congress venues: multi-hall tenancies, rotating multi-year event cycles, and exhibitor revenue.

An integrated technology solution that unifies sales, marketing, and revenue management for hotels.

Software and strategies for managing guest relationships and data throughout the customer lifecycle.

The deadline by which a group must commit its final pickup against a contracted room block.

Predicting food-and-beverage consumption per event so catering can purchase, prep, and staff correctly.

Centralized sales teams that represent multiple hotel properties to corporate clients and travel agencies.

The contracted set of rooms and meeting space held for a single organisation’s event.

The business events and group travel segment of the hospitality industry.

The central billing folio capturing every charge associated with a group under one financial record.

Web-based platforms like Booking.com and Expedia that allow consumers to book hotel rooms.

Central software for managing hotel operations including reservations, check-in/out, and billing.

How quickly contracted group rooms are reserved against the room block over time.

Performance metric combining occupancy and ADR to measure revenue generation per available room.

Formal document requesting hotel proposals for meetings, events, or corporate rate negotiations.

A group of rooms held at a negotiated rate for an event, with an attrition allowance and cut-off date.

Hotel departments and systems managing group bookings, events, and food & beverage services.

CRM built for organisations that sell space as well as rooms: bookable venues, layouts, F&B attachment, and proposal-to-BEO flow.