Hospitality Industry Glossary

Key metric measuring average rental income earned per paid occupied room over a specific period.

An integrated technology solution that unifies sales, marketing, and revenue management for hotels.

Software and strategies for managing guest relationships and data throughout the customer lifecycle.

Centralized sales teams that represent multiple hotel properties to corporate clients and travel agencies.

The business events and group travel segment of the hospitality industry.

Web-based platforms like Booking.com and Expedia that allow consumers to book hotel rooms.

Central software for managing hotel operations including reservations, check-in/out, and billing.

Performance metric combining occupancy and ADR to measure revenue generation per available room.

Formal document requesting hotel proposals for meetings, events, or corporate rate negotiations.

Hotel departments and systems managing group bookings, events, and food & beverage services.