What is a PMS?
Property Management System (PMS) is the central software platform that hotels use to manage daily operations including reservations, guest check-in/check-out, room assignments, billing, and housekeeping coordination.
Core PMS Functions
Reservation Management
Central calendar for all bookings, availability, and room inventory management.
Guest Services
Check-in/out, room assignments, guest profiles, and preference tracking.
Billing & Payments
Folio management, payment processing, and automated invoicing.
System Integration
Connects with CRM, POS, housekeeping, and channel managers.
Popular PMS Solutions
Oracle OPERA
Enterprise standard for large hotels and chains
Mews
Modern cloud-native PMS with open API
Cloudbeds
All-in-one solution for independent properties
Protel
Flexible PMS for diverse property types
Frequently Asked Questions
What does a hotel PMS do?
Manages reservations, check-in/out, billing, housekeeping, and integrates with other hotel systems.
Cloud vs On-Premise PMS?
Cloud PMS offers lower upfront costs, automatic updates, and remote access. On-premise gives more control but requires IT infrastructure.
How does PMS connect with CRM?
PMS provides operational data (stays, preferences) that CRM uses for guest relationships, marketing, and sales.
Related Terms
Integrate Your PMS with Thynk
Connect your property management system with powerful CRM and sales tools.
Learn About PMS Integration