What is a master account?
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A master account is the central billing folio that captures every charge associated with a group — room block, meeting space, F&B, AV, group activities — under one financial record for invoicing the organising entity rather than individual attendees.
Why it matters
Centralised billing
Every chargeable item (group rooms, banquet bills, AV, ground transport) routes to the master account so the property issues a single invoice.
Routing rules + splits
Sales sets routing rules at booking time: which charges hit the master, which stay with individual attendees, and what splits apply to shared services.
Reconciliation point
Post-event, the master account is reconciled against the BEO and contract; any disputed items are settled before final invoicing.
Frequently Asked Questions
Who can post charges to the master account?
Authorised signatories named on the master-account routing instructions — typically the meeting planner, an on-property contact, or pre-named attendees with charge privileges.
How does a master account differ from a city ledger account?
City ledger is a generic accounts-receivable ledger covering any direct-bill arrangement. A master account is one specific group folio inside that ledger covering a single contracted event.
Can a master account split across multiple departments?
Yes. Most PMS platforms support sub-folios within a master account so room revenue, F&B, AV, and ancillary can each be tracked, split, and reconciled separately while still rolling up to one invoice.
Related Terms
See how Thynk handles Master account
Thynk's hospitality commercial platform unifies group sales, MICE, and operations workflows so every detail flows from contract to execution.
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